FAQs

We ship to all 48 United States
Note: Orders placed for delivery outside of the 48 contiguous United States may encounter certain exceptions. Please refer to our Shipping Policy for more info.

Wedo notship to the following locations:  International locations, other US Territories- US Virgin Islands, Guam, Northern Marianas, American Samoa, etc. and APO/FPO/DPO addresses.

Outside of promotional offers, the only way to get FREE shipping is to become a Medical Monks member.  Free shipping is offered on orders over $50.  You can create this FREE account here.

If you don’t want to create an account, you can always order without one.   You can get almost anything shipped for a low flat rate price of $6.95.

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the shipment tracking website.

Account holders can also track their order in their order history. Just log into your account using your email address and password, then enter your order number. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

Because sales tax rates and rules vary by state and local jurisdiction, we apply sales taxes based on where you’re shipping your order and which products you are purchasing. You will see the estimated taxes in your cart during checkout, and the exact taxes will be calculated and charged at the time of shipping. 

We want to make sure that every customer is satisfied with their order. If you are unsatisfied, we will gladly work with you on returning the item(s) you ordered.

Reason #1– You are dissatisfied with what you ordered or decided that you do not want the item(s) you purchased. In this case, we accept claims for returns within thirty (30) calendar days of the purchase date, subject to the conditions and exclusions (see below).

Reason #2– What you ordered is missing, or what you received was damaged, defective, incorrect, or of the wrong quantity. In this case, claims must be received within five (5) business days of receipt of merchandise.

In the case of Reason #1above, you are responsible for the cost of return shipping. You must make your own arrangements with a carrier (UPS, Postal Service, etc.) to return the item(s).

In the case of Reason #2above, we are responsible for the cost of return shipping.

The returned item(s) must be in the original shipped condition. That is unopened, not used, no broken seals, and all parts and accessories in original packaging.Some item(s)s are not eligible for return. This includes the following:

• Sale Items
• Overstock Items
• Special Order Items
• Custom Items
• Open Items
• Used Items

We will provide a full refund if the product is eligible for return, returned within 30 days, and in the original condition. We do not give credits or process exchanges.

Because sales tax rates and rules vary by state and local jurisdiction, we apply sales taxes based on where you’re shipping your order and which products you are purchasing. You will see the estimated taxes in your cart during checkout, and the exact taxes will be calculated and charged at the time of shipping.