Refund policy

Return Policy

We are committed to providing you with high-quality products and a pleasant shopping experience. If you are not satisfied with your purchase, you can return or exchange the product according to the following policy.

1. Return Conditions

• 30-Day Return Policy: We offer a 30-day no-questions-asked return policy. The product must be in its original packaging, unused, and undamaged. The buyer is responsible for the return shipping cost in the case of no-reason returns.
• Return for Quality Issues: If the product is defective or damaged during shipping, we will provide a full refund or replacement and cover the return shipping costs.

2. Return Process

• Step 1: Please contact us via our customer support email info@ceeport.com and provide your order information (order number, purchase date, etc.). To expedite the process, please include a photo of the shipping label and the product so we can confirm the return request.
• Step 2: If your return request meets the return conditions, we will provide you with the return address and logistics instructions. Please send the product back to the following address:
  • Return Address: 5521 Schaefer Ave, Chino, CA 91710, United States
  • Return Phone Number (for shipping label use only): 626-333-3658
• Step 3: Once we receive the returned product, we will inspect it and process your refund or replacement within 2 business days.

3. Refund Process

• Refund Method: Once the returned product meets our return conditions, we will process the refund to your original payment method within 2 business days. Refunds may take 2-7 business days, depending on the payment platform.
• Shipping Costs: If the return is due to a product quality issue or shipping error, we will cover the return shipping costs. If the return is due to personal reasons (such as dislike, incorrect size, etc.), the return shipping costs will be borne by the buyer.

4. Exchange Policy

If the product you received is damaged or defective, we will provide a free replacement. Please contact our customer support team within 30 days of receiving the product to request an exchange. All logistics costs of the exchange will be borne by us. No restocking fee.

5. Return Notes

• Please ensure that the product is not damaged during the return process. We recommend using a trackable shipping service and keeping the tracking number to ensure the return is processed smoothly.
  

6. Contact Us

If you have any questions or need further assistance with your return, please feel free to contact our customer support team. We are happy to assist you:

• Customer Support Email: info@ceeport.com

Thank you for your support and understanding. We aim to make your shopping experience as easy and pleasant as possible with a simple and clear return process.